It is difficult for eCommerce brands to determine when to change their 3PL provider or if there’s a good time they need to consider. It is common for eCommerce brands to switch their 3PL providers. However, due to the global supply chain disruption after the pandemic, many eCommerce brands faced hiccups in delivery and fulfillment. After all, customers today have high expectations that include an impeccable delivery experience.
 
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Finding an answer to when is a good time to switch your 3PL provider becomes a little easier if we understand why a brand decides to take the tough decision of switching 3PL. Here are the top five reasons for a brand switching their 3PL partner:
 

• Delivering Inaccurate Orders. The fundamental requirement that a 3PL provider should meet is to deliver consistently accurate orders with speed. If you receive customer complaints about faulty orders delivered and get a high volume of negative customer reviews, it is evident that your 3PL partner is not up to the standard you require them to be.

 

• Not Showing Improvement. Your 3PL provider should improve their service consistently as per your requirement. They should implement new processes to speed delivery, automate operations, and improve order accuracy. If your 3PL provider didn’t improve their operations, services, and facilities while working with you, that is an issue. It would be best if you looked into the details.

 
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• Scalability. One of the essential capabilities of your 3PL provider is scalability. Your 3PL provider should be well equipped to expand its operations as your business grows. They should have the technological and operational efficiency to help you expand your business. If it doesn’t happen, you have a challenge to overcome for growing your business.

 

• Not Meeting the Standard of Customer Support. Customer support is crucial for an eCommerce business to thrive and grow. Your customers should get correct answers whenever they contact your business with any queries. Also, your 3PL providers must update your customers for any delay in the order fulfillment. If this simple task is not fulfilled, then you have a problem at hand.

 

• Technology Not Upgraded. Nowadays, technological advancement is one of the most crucial factors for an efficient 3PL. You need real-time insight and analysis to keep your business growing and your customers happy. Efficient inventory management and constant notification are the least a 3PL needs to provide as a part of the service.

 

 
To conclude, a 3PL partner should and must takecare of the entire fulfillment process with agility and seamlessness, if you want your business to thrive and keep your customers delighted at the same time.
 
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XPDEL is founded and operated by industry veterans with experience from Amazon, FedEx, UPS, JDA, Walmart, Target, and other leading companies in eCommerce and Retail. On a mission to enable growth for eCommerce companies, we are futuristics in our vision and constantly work on creating technology that helps us meet customer expectations for today and tomorrow.