01
Background
Business-to-Business company focusing on wellness through healthy food
and snacks in office environments
Operating in 10 markets Nationwide
Due to Covid, offices were nearly empty and or closing, cutting deeply into
the company’s revenues
02
Approach
Developed a new product offering in just under two weeks to provide food
and snacks to customers employees now working at home
Launched a Direct-to-Consumer product, extending the company’s reach to
a new market
Undertook a significant effort to drive down operational costs. Analyzed
operations, service offerings and spend, targeting high opportunity costs
Reduced
operational
costs by over
20% in less
than 3 months.
03
Outcomes
Reduced operational costs by over 20% in less than 3 months
Maintained significant revenue stream for the customer through the Food
at Home Program
Kept company relevant to their customers despite not be able to service
in the office
Due to success, company expanded to additional offerings
Delivering customer
Experiences
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