Returns are not a bad thing –
your most loyal shoppers often make the most returns.
Returns are an opportunity to sell to a known customer and a chance to elevate the
experience while providing them with great customer service.
- Did you know that at least 30% of the products purchased online are returned? As high as 92% of consumers say that they will buy from a brand again if the return policy is easy and efficient.
- eCommerce return experience has the potential to win or lose customers. Almost 67% of online shoppers check return policies first before making a purchase. Additionally, free shipping on returns is equally as important as free shipping on the initial order for most online shoppers. It becomes a major deciding factor to shop from a brand.
- Did you know that at least 30% of the products purchased online are returned? As high as 92% of consumers say that they will buy from a brand again if the return policy is easy and efficient.
- eCommerce return experience has the potential to win or lose customers. Almost 67% of online shoppers check return policies first before making a purchase. Additionally, free shipping on returns is equally as important as free shipping on the initial order for most online shoppers. It becomes a major deciding factor to shop from a brand.
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