What is CARM and Does it Apply to Your eCommerce Business


What is CARM and Does it Apply to Your eCommerce Business

This blog explores how the concept of CARM, or “Canadian Advanced Revenue Management,” is set to streamline processes, enhance efficiency, and bring unprecedented transparency to the logistics landscape.

The Canada Border Services Agency came up with an initiative called CBSA Assessment and Revenue Management. This initiative spans multiple years and aims to upgrade their business processes by streamlining and automating them. Implementing CARM will provide businesses with self-service resources to access online to import commercial items.


Four major areas are focused upon while implementing CARM. They manage projects, enabling changes, innovating, and service solutions managed by downstream. The vision of CARM is to ensure a customs experience that is customer centric. This will alleviate trade, compliance, revenue collection will be better than before, and secure the Canadian border.


CARM – Canada’s Game-Changer


CARM will change how CBSA manages all the commercial goods imported into Canada. This includes taxes and collection, too. Through the implementation of CARM, Canada is shifting from a manual import system to an online one called the CARM Client Portal (CCP). Consequently, the importers can access the customs at any time. This accessibility will give the importers more visibility into their import data and keep them appraised throughout the import process. Instead of all the processes occurring manually at the Canadian border, the importers can track their imported products 24/7.


Why CBSA Embraces CARM


CBSA, on average, collects approximately 32 billion dollars yearly towards duties and taxes. After the Canada Revenue Agency, CBSA has the largest revenue collection for the Canadian government. Since products are imported to Canada regularly, tracking, evaluating, and calculating duties and taxes is extremely important. Processing all these imported goods requires a lot of paperwork, data entry, and other miscellaneous management and tracking tasks. As several sophisticated systems are currently available online in the market, implementing a similar system will make these data calculations more efficient. This upgrade will also ensure that the Canadian government aligns with highly functioning and ever-changing industry trends and standards.


About Importer


Any business or individual bringing products from foreign countries to Canada is deemed an importer. They are also responsible for paying the relevant duties and taxes. An importer can be a Canadian resident or situated outside Canada.


Let’s look at how the situations and rules change according to the type of importer you are.


Resident Canadian Importers


If you are a resident Canadian importer and bring products into Canada monthly, you can use a customs broker. If you don’t use a customs broker, you must interact with CARM and manage the CARM Client Portal (CCP). Alternatively, if you use a customs broker directly or indirectly, you must give them access to your CARM account to manage it regularly.


Non-resident Outside of Canada Importers


If you are not a Canadian resident and sell products worth 50,000 dollars a month to businesses or customers in Canada, it is always better to directly work with CARM. Alternatively, if your total monthly business in Canada is less than 50,000 dollars, allowing a carrier to manage your interaction with CARM on your behalf is better. Delegating this authority to your carrier is an extra requirement apart from existing ones. The current requirement is a General Agency Agreement (GAA) or a Power of Attorney (POA) which will allow your customs broker to work on your behalf.


Reason for CARM


CBSA is implementing CARM to modernize how it collects import taxes and has a place to store all import-related data. Modernizing how CARM works will help the Canadian government stay abreast and relevant with current technologies. The Canadian government earns taxes close to billions of dollars each month. Consequently, it is understandable that they want to ensure the import process is monitored closely. The CARM method is implemented to encourage import, boosting revenue generation.


Through the implementation of CARM, CBSA intends to make it seamless for businesses to collaborate and get import information online. CBSA will provide online tools so companies can check the category of goods they are importing and calculate their cost accordingly. The importers can pay online and have account information at their fingertips. The Canadian government can ensure that all trade-related decisions are uniformly implemented across all relevant businesses.


When all the trade, import, tax, and duties-related information is migrated online, it will reduce redundancy. CBSA will not require companies to submit duplicate documents, as all the information will be kept in one cohesive location. Furthermore, the overall compliance with the current trade rules will be observed, monitored, and implemented more stringently.


From When is CARM Effective?


CARM was planned meticulously over many years. Hence, its implementation is also planned accordingly. This method will be implemented in phases to ensure the plan is successful and data transfer to the cloud is all-encompassing. To make the implementation seamless, the CARM will be activated in the following three phases:


In Phase 1, which was implemented in the spring of 2021, the portal was made live for the importers, trades consultants, and brokers handling customs. This phase aims to familiarize them with the portal and overall change of the process. They had to register their customers with CARM and prepare them for the next phase.


In Phase 2, the target implementation date of which is in late 2023, CBSA will ensure that the B2B shipment details that are commercial are processed in the CARM portal.


In Phase 3, the target implementation date of which is not set yet, is planned to affect the shipments of B2C goods and products.



If you regularly import goods and products to Canada, now is a good time to learn about CARM and everything it entails. It is irrespective of whether you are a Canadian resident or your business is based outside Canada. Ensure that you are ready for CARM and find a partner who will help you with the shipping and also help you figure out the logistics of CARM. Since the implementation customs rules and regulations are changing regularly, knowing about CARM will help you avoid potential delays, fines, and loss of time if your documentation is not up to date.


About XPDEL:

XPDEL is a leading hi-tech provider of Fulfillment and Logistics Services on a mission to enable growth for eCommerce companies. We are futuristic in our vision and constantly work on creating technology that helps us meet customer expectations for today and tomorrow. We have a wide network of Fulfillment centers that enables us to efficiently handle nationwide delivery in the US – same day, next day, and 2-day delivery. Being closer to the end consumer, we deliver much faster than others.