eCommerce Product returns Stats


eCommerce Product returns Stats

Returns are not a bad thing – your most loyal shoppers often make the most returns.

Returns are an opportunity to sell to a known customer and a chance to elevate the experience while providing them with great customer service.

  • Did you know that at least 30% of the products purchased online are returned? As high as 92% of consumers say that they will buy from a brand again if the return policy is easy and efficient.
  • eCommerce return experience has the potential to win or lose customers. Almost 67% of online shoppers check return policies first before making a purchase. Additionally, free shipping on returns is equally as important as free shipping on the initial order for most online shoppers. It becomes a major deciding factor to shop from a brand.
  • 72% of online customers expect a refund credit within five days of returning a product.
  • 92% of customers  will shop again if the returns were easy and most shoppers want to return items at a physical location without having to print, pack and ship returns back to the retailer.
About XPDEL:

XPDEL is a leading and hi-tech provider of Fulfillment and Logistics Services, on a mission to enable growth for eCommerce companies. We are futuristics in our vision and constantly work on creating technology that helps us meet customer expectations not just for today but also for tomorrow. We have a widespread network of Fulfillment centers that enables us to efficiently handle nationwide delivery in the US – same day, next day, 2-day delivery. Being located closer to the end consumer, we deliver much faster compared to others. We make returns easy for your customers, so they keep buying from you without worry.