A groundbreaking feat! In a remarkable pilot project, XPDEL partnered with a grocery delivery giant to redefine rapid delivery — successfully processing and delivering orders in under one hour.
The client aimed to launch a new ultra-fast delivery model for select products in specific markets but lacked the internal fulfillment and labor capacity to support the initiative, especially during high-demand periods when volume spikes can overwhelm in-house teams.
To support this rapid-turn initiative, the client engaged XPDEL — not only for fulfillment execution but also for Managed Labor Solutions, ensuring that labor capacity, skill, and consistency were never bottlenecks, even under Peak-like order surges where speed and staffing stability become critical.
XPDEL established on-site operations at its Los Angeles fulfillment center, strategically positioned in a high-demand area, and deployed its full Managed Labor Solutions team to the project.
Challenges Faced by the Client
- Program Customization: The need for a tailored solution to fit specific product delivery requirements.
- Storage Optimization: Customizing storage capacity based on varying order sizes and volumes.
- Turnaround Time: Meeting the stringent requirement of picking, packing, and readying orders in less than one hour.
- Efficient Delivery: Implementing a reliable and fast delivery system using a cloud-sourcing model for drivers.
Solutions Implemented by Us
- Customized Program Setup: A customized fulfillment program in XPDEL’s centrally located Los Angeles center was set up, optimizing it for the client’s specific needs.
- Training on Client’s WMS: Associates were trained to use the client’s warehouse management system, ensuring seamless operations.
- Optimized Storage Capacity: XPDEL adjusted its storage capabilities to accommodate the client’s order sizes and volumes.
- 7-Day Staffing Model: The global 3Pl created a staffing model that provided continuous staffing for seven days a week, allowing to pick, pack, and prepare orders within an hour of receipt.
Results Achieved
- Successful Pilot Launch: The pilot met the client’s goals across receiving, order processing, quality inspection, and shipping.
- 1-Hour Pick, Pack & Ready: Thanks to the stable and trained workforce sourced through XPDEL’s Managed Labor Solutions, orders were consistently picked, packed, and ready for delivery within one hour of receipt; demonstrating the kind of throughput and execution reliability brands need during Peak season demand.
- High-Speed Delivery Execution: Cloud-sourced drivers completed last-mile delivery within the targeted one-hour window.
- Expansion Roadmap Activated: The success of the pilot — enabled by XPDEL’s fulfillment expertise + MLS workforce model — has paved the way for broader rollout across the US.
Conclusion:
This case study demonstrates how XPDEL blends fulfillment technology and operations with strategic labour management through Managed Labor Solutions. The result: a reliable, scalable, and rapid turnaround model that drives operational excellence and supports new delivery innovations without common labor-related constraints, while also helping brands stay operationally prepared when Peak season pushes fulfillment teams to their limits.
