A groundbreaking feat! In, what can be considered as a remarkable pilot project, XPDEL partnered with a grocery delivery giant to redefine rapid delivery. Here’s how we achieved a remarkable coup: processing and delivering orders in under an hour.
A client aimed to test a new delivery program for specific products in select locations but lacked the necessary expertise. To support this initiative, they partnered with us, XPDEL – a global 3PL. We didn’t just assist with fulfillment; we also provided managed labor solutions, eliminating the risk of staffing shortage during the pilot.
Operating within the client’s stores, XPDEL’s team was tasked with implementing and testing the new delivery program. To achieve this, we customized our approach and established operations at our Los Angeles fulfillment center, strategically located in a densely populated area.
Challenges Faced by the Client
- Program Customization: The need for a tailored solution to fit specific product delivery requirements.
- Storage Optimization: Customizing storage capacity based on varying order sizes and volumes.
- Turnaround Time: Meeting the stringent requirement of picking, packing, and readying orders in less than one hour.
- Efficient Delivery: Implementing a reliable and fast delivery system using a cloud-sourcing model for drivers.
Solutions Implemented by Us
- Customized Program Setup: A customized fulfillment program in XPDEL’s centrally located Los Angeles center was set up, optimizing it for the client’s specific needs.
- Training on Client’s WMS: Associates were trained to use the client’s warehouse management system, ensuring seamless operations.
- Optimized Storage Capacity: XPDEL adjusted its storage capabilities to accommodate the client’s order sizes and volumes.
- 7-Day Staffing Model: The global 3Pl created a staffing model that provided continuous staffing for seven days a week, allowing to pick, pack, and prepare orders within an hour of receipt.
Results Achieved
- Successful Pilot: The pilot program in the US was successful, meeting all client requirements for product receiving, shipping, and inventory quality checks.
- Fast Turnaround Time: Orders were picked, packed, and ready within an hour, thanks to XPDEL’s efficient staffing model, MLS.
- Efficient Delivery: Products were delivered to customers within one hour using the cloud-sourcing model for drivers.
- Client Expansion Plans: The success of the pilot has encouraged the client to expand the program across the US.
Conclusion:
XPDEL’s collaboration with the customer in question showcased its ability to customize and implement a comprehensive fulfillment solution that met their specific needs. By training associates on the client’s system, optimizing storage capacity, and developing a robust staffing and delivery model, XPDEL achieved a successful pilot program.
